Some resources if you are interested in 9-1-1 ...
NEW - Two new prepaid bills pass state legislatures. Louisiana and Texas pass legislation covering prepaid wireless funding. LA imposed a $0.60 surcharge per retail transaction and Texas enacted a 2% fee per "transaction." Both these landmark bills represent a willingness to collect at the retail level to help pay for 9-1-1 services offered to prepaid wireless consumers. See the full text of the legislation here:
Congress has declared April National 9-1-1 Education Month to underscore the importance of 9-1-1 education and to ensure safety and security within our communities. In support of National 9-1-1 Education Month, Intergraph, with your help, has prepared a Web-based toolkit to assist industry partners in educating their constituents’ local communities on how to most effectively use 9-1-1. The kit contains:
•A handy, one-page citizens’ guide for requesting emergency services
•A design template for a refrigerator magnet with quick reference tips for calling 9-1-1 (this has been created to fit on a standard, popular magnet size).
Both of these items can be downloaded at www.intergraph.com/publicsafety/toolkit.aspx and customized with the seal of your constituents’ communities and mass-produced to generate awareness and promote education of 9-1-1 usage.
How is 9-1-1 funding working in the United States. Read this recent article published in the April 09 edition of Mission Critical Communications.
Canada's 9-1-1 emergency - A dispute over who should pay to fix outdated emergency dispatch systems is delaying a solution for slow response times — and costing lives.
Congressional Research Service Emergency Communications: The Future of 911 - November 21, 2008
NASNA's prepaid wireless resolutionThis is a serious funding issue facing all state 9-1-1 administrators today.
Public education piece on what to do when the public dials 9-1-1. This Word document can be editted for use across the country by placing you specific information. This informative education piece was sponsored by Intergraph Public Safety.
Article in the June/July issue of Emergency Number Professional Magazine.
University of Southern California's Marshall school interviews Jeff Robertson on the future of 911 Communications.
9-1-1 for Kids - 9-1-1 for Kids® is the official caller training education program for the United States, Canada and the Cayman Islands, all countries which use 9-1-1 as its universal emergency number. The program teaches students how to save lives & property and respond to disaster situations through the proper use of 9-1-1. The 9-1-1 foe Kids programs implemented by local, federal and international public safety: dispatch centers, agencies and organizations throughout schools, youth organizations & activities and community events.
The 9-1-1 Quiz Show. A video for kids on when to dial 9-1-1.
9-I-A Industry Alliance, Home Page (available at http://www.9-1-1alliance.org/index.cfm).
Association of Public Safety Communications Officials (APCO), Comm Center & 9-1-1 Services Page (available at http://www.apcointl.org/new/commcenter9-1-1/).
E9-1-1 Institute, Resources Page (available at http://www.e9-1-1institute.org/Wireless%20Networks/Committee%20Resources.html).
Linda Moore, Congressional Research Service, An Emergency Communications Safety Net: Integrating 9-1-1 and Other Services (Updated September 2005) (available at http://www.fas.org/sgp/crs/homesec/RL32939.pdf).
Dale Hatfield, A Report on Technical and Operational Issues Impacting
The Provision of Wireless Enhanced 9-1-1 Services (prepared for the Federal Communications Commission 2002) (available at http://www.locatemodelcities.org/library/HatfieldReport.pdf).
Institute for Defense Analyses, Task Force Report: Science and Technology, A Report to the President’s Commission on Law Enforcement and Administration of Justice (June 3, 1967) (available at http://www.9-1-1dispatch.com/9-1-1/history/task_force_rpt.html).
Intrado Communications, Inc. (formerly SCC Communications Corp.), 9-1-1 Networks in the 21st Century – The Case for Competition (original version February 20, 2001, updated 2007).
Monitor Group, Accelerating Deployment of Nationwide E9-1-1: Analysis of the E9-1-1 Challenge (December 2003) (available at http://www.9-1-1monitor.com/publications.htm).
National Association of State 9-1-1 Administrators (NASNA), Home Page (available at http://www.nasna9-1-1.org/links.htm).
National Emergency Number Association (NENA), Home Page (available at http://www.nena.org/pages/Content.asp?CID=119&CTID=38).
Network Reliability and Interoperability Council (NRIC), Home Page (available at http://www.nric.org/index.html).
Funding and Governance Resources
News clips on the issue of funding in the United States.
Brad Bernthal et. al., Collaborative Networks and the Alaska Land Mobile Radio System: A Framework for Analyzing Inter-Agency People Problems Which Frustrate Public Safety Interoperability, (TPRC Sept. 2007) (available at http://www.silicon-flatirons.org/projects/Bernthal.pdf).
James E. Holloway et al., Regulation and Public Policy In The Full Deployment of the Enhanced Emergency Call System (E9-1-1) and Their Influence on Wireless Cellular and Other Technologies, 12 B.U. J. Sci. & Tech. L. 93, 125 (2006).
National Governor’s Association (NGA) Center for Best Practices, Issue Brief: State Strategies for Accelerating Enhanced 9-1-1 Implementation (April 28, 2004) (available at http://www.nga.org/cda/files/0404E9-1-1.pdf)
National Association of State Chief Information Officers (NASCIO), Getting Started in Cross-Boundary Collaboration: What State CIOs Need to Know (2007) (available at www.nascio.org/publications/documents/NASCIO-CrossBoundaryCollaboration.pdf ).
NENA, Funding 9-1-1 Into the Next Generation: An Overview of NG 9-1-1 Funding Model Options for Considerations (March 2007) (available at http://www.nena.org/pages/Content.asp?CID=350&CTID=14).
NENA, Range of 9-1-1 Surcharges (updated August 2005) (available at http://nena.org/dot/Surcharges%209-1-1.pdf).
NENA, VoIP Funding and Regulatory Issues Operational Information Document (June 6, 2006) (available at http://www.nena.org/media/files/VoIPNENAFundingRegulatoryOIDfinal060606.pdf).
United States Government Accountability Office, Uneven Implementation of Wireless Enhanced 9-1-1 Raises Prospect of Piecemeal Availability for Years to Come, at 19-20 (November 2003) (available at http://www.gao.gov/new.items/d0455.pdf).
United States Government Accountability Office, States’ Collection and Use of Funds for Wireless Enhanced 9-1-1 Services, at 16 (March 2006) ( available at http://www.gao.gov/new.items/d06338.pdf).
Philip J. Weiser, The Aspen Institute, Clearing the Air: Convergence and the Safety Enterprise (2006) (available at http://www.aspeninstitute.org/atf/cf/%7BDEB6F227-659B-4EC8-8F848DF23CA704F5%7D/C&S%20FINALAIRSREP06.PDF).
Next Generation Resources
Berkman Center for Internet & Society, Roadmap for Open ICT Ecosystems, at 9-10 (2005) (available at http://cyber.law.harvard.edu/epolicy/roadmap.pdf).
80-page report prepared by the Joint Advisory Committee on Communications Capabilities of Emergency Medical and Public Health Care Facilities.
COMCARE Emergency Response Alliance, Path to Data Interoperability (September 2006) (available at http://www.comcare.org/uploads/InteroperabilityFramework09122006.pdf).
Department of Transportation, Research and Innovative Technology Administration (RITA), Next Generation 9-1-1 (materials related to DoT’s NG 9-1-1 initiative) (available at http://www.its.dot.gov/ng9-1-1/index.htm).
National Emergency Number Association (NENA), Next Generation 9-1-1: Responding to an Urgent Need for Change (February 2006) (available at http://www.nena.org/media/files/ng_final_copy_lo-rez.pdf).
Positron Public Safety Systems, Next Generation PowerPoint for Qwest (2005) (available at 9-1-1.mt.gov/docs/Qwest_VoIP_1.05.06.ppt).
Judith Woodhall, COMCARE Emergency Response Alliance, The Future of Emergency Response: Need for Technology Enabled Process Transformation (March 2007)(National Science Foundation Conference on Emergency Response Technology) (available at http://www.comcare.org/uploads/Future%20of%20Emergency%20Response%20-%20Need%20for%20Transformation.pdf).
State-specific Resources
National Association of State 9-1-1 Administrators, List of State 9-1-1 Web-Sites (available at http://www.nasna9-1-1.org/links.htm).
California
California State Auditor, Wireless Enhanced 9-1-1: The State Has Successfully Begun Implementation, but Better Monitoring of Expenditures and Wireless 9-1-1 Wait Times Is Needed (August 2004) (available at http://www.bsa.ca.gov/pdfs/sr2006/2004-106.pdf).
Daphne Rhoe, Next Generation E9-1-1: The California Concept (IWCE May 17, 2006) (PowerPoint presentation available at http://www.td.dgs.ca.gov/Services/9-1-1/NGEN.htm).
Missouri
L. Robert Kimball and Associates, on behalf of Missouri’s Office of Administration, Statewide 9-1-1 Assessment (2006) (four reports assessing Missouri’s 9-1-1 needs and capabilities) (available at http://www.9-1-1.oa.mo.gov/assessment.htm).
Michigan
Michigan Emergency Telephone Service
Committee (ETSC), 2006 Report to the Michigan Legislature Enhanced 9-1-1 (available at http://www.michigan.gov/documents/2006_Report_to_Legislature_w_coverletter_170326_7.pdf).
Montana
State of Montana, BASIC and ENHANCED 9-1-1 Funding Guidelines (Adopted by 9-1-1 Advisory Council June 28, 2006) (available at http://itsd.mt.gov/techmt/publicsafety/9-1-1programs.asp).
New Hampshire
State of New Hampshire, Enhanced 9-1-1 System Performance Audit Report (January 2006) (available at http://www.gencourt.state.nh.us/LBA/PerformanceReports/E9-1-1_2006p.html).
New Jersey
John J. Heldrich Center for Workforce Development, Profile of the New Jersey E9-1-1 System (series of four reports on New Jersey’s E9-1-1, available at http://www.heldrich.rutgers.edu/Publications/RecentPublicationsByPT.aspx?id=Additional+Workforce+Research).
New York
Bob Bailey, The New York State Wireless Enhanced 9-1-1 Project: Lessons Learned (May 2002) (available at http://www.itslessons.its.dot.gov/its/benecost.nsf/Lesson?OpenForm&668643E535A02895852571080059654E%5ELLCats).
North Dakota
North Dakota State Auditor, Performance Audit Report: 911 Fees – Collection and Use, at 12-13(November 18, 2005) (available at http://www.nd.gov/auditor/reports/3023-2_05.pdf).
Tennessee
The Tennessee Advisory Commission on Intergovernmental Relations, Emergency Challenge: A Study of E9-1-1 Technology and Funding Structure in Tennessee(February 2006) (available at http://www.state.tn.us/tacir/PDF_FILES/Other_Issues/E9-1-1%20funding.pdf).
Virginia
Virginia Information Technologies Agency, Wireless E9-1-1 Services Board FY2006 Annual Report (October 2006) (available at http://www.9-1-1.virginia.gov/board_reports.html).
National Emergency Number Association White Paper on Next Generation 9-1-1
The enclosed .PDF document highlights the urgent need for change in the public safety communications infrastructure. Why technology is needed to ensure that any device, any time can contact emergency responders in a crisis.
NENA Next Gen 9-1-1 White Paper
We highly recommend reading this document to understand the need for technology change in our industry.
Other interesting reading on future 9-1-1 technology and planing issues:
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